Please provide safe and reliable access to the property at the scheduled service time.

Acceptable access arrangements may include:

• Client being present (door unlocked), key, lockbox, door / gate code, building access system/ code, alarm disable code​

Clients are responsible for ensuring:

• Keys and access codes work properly.

• Staff can safely enter and exit  the property

• Explicit instructions for operating security systems and control panels are given. (Sending a demonstration video prior to initial visit)

• Parking or loading access is nearby and available.

• Security systems do not interfere with staff entering or leaving.

Please notify us immediately if a key, access code, alarm, or entry procedure changes so we can update your file.

Our cleaning services cannot be provided without safe access to electricity and water.

Please provide:

• Hot, running water with adequate plumbing and sink drainage

• Safe access to electricity (proper lighting, ventilation, and power outlets)

• A comfortable temperature working environment 

You may ask our staff  to turn on water, hot water tanks, breakers and heating and cooling units in the event you “close up” your home while you’re away… 

Due to liability and risk, we will only operate and handle the above listed systems as advised by the client. 

Please provide explicit instructions for operating these systems in your home.

• Send a demonstration video at the time of booking when you fill out the client intake form with: location of valves, breakers, hot water tanks, how to operate heating and cooling control panels

• If you are not present to record video or photos, please be available via phone at the time of your appointment so we can follow instructions and troubleshoot any questions with you.

Clients are welcome to remain in the property while cleaning services are being performed. It’s your home and we thank you for welcoming us! We do love getting to know you, and to give you the opportunity to get to know us. 

However, clients must not interfere with cleaning activities or place employees in an unsafe situation. Clients should provide staff with reasonable working space.

We love animals, and love meeting yours!  

However, animals can create safety risks, escape through open doors, interfere with cleaning equipment, or react unexpectedly to unfamiliar people.

For the excitable or anxious, it typically just takes some time getting our arrival. We introduce ourselves and interact with your animals, to build trust and familiarity. Clients must disclose any pets that will be present during cleaning and of any known aggressive or dangerous animal behaviour. 

For the safety of our staff and your pets:

• Animals must be secured IF they display aggressive, territorial, unpredictable, or highly excitable behaviour.

• We won’t let any animal outside through the door without your consent.

• Pets must not be allowed to interfere with vacuums, electrical equipment, chemicals, or other cleaning equipment.

• Pet Waste/ Litter Boxes:

• Our cleaning services do not include the removal of animal feces, urine, vomit, blood, or other biohazardous material.

• Employees may decline tasks involving animal waste. If we discover it, we will inform you. 

• We maintain a one foot wide berth around cat litter boxes, so as to not pick up any contamination on our equipment. 

• We do not clean/empty litter boxes.

Clients must ensure that all firearms, weapons, and ammunition are safely secured, unloaded and locked away before our employees enter the property.Cleaning staff will never be expected or permitted to handle firearms or weapons for the sake of cleaning around them, or putting them away.

Sure, we can try our best, but if we feel like something is too heavy and our staff  can’t lift it or move it safely without hurting themselves or damaging something else, items will be left in place.

Clients must inform the company of hazardous materials that may be present at the property.

This includes: chemicals, needles or sharps, medical waste, unidentified chemicals or hazardous materials.

Clients are responsible for notifying the company of known hazards at the property. Examples include: loose flooring, damaged items, mold, active construction zones,broken stairs or railings, eectrical hazards, water leaks, structural damage, dangerous animals, unsafe access to house, severe pest infestations or other conditions that could reasonably put a worker at risk

Our employees deserve to work in an environment that is safe, professional, and respectful. Safeguards are in place to protect us while in your home. Review the full policy for a list of unacceptable behaviour and actions.

Our staff are happy to answer reasonable questions about the cleaning service.

However, clients should direct pricing questions,complaints, service changes,scheduling,billing, and requests outside the agreed scope to Blooming Broom Clean Co. Management. 

This allows our cleaning staff to remain focused on performing their work, and protects the privacy of your information.

Services will be performed according to the service package booked, estimate, checklist, or agreement with the client. Tasks outside the agreed scope may require additional time, fees, a separate appointment or specialized equipment or products.

Examples may include: heavy-duty/ severe buildup, post-construction, specialized stain removal or additional add-on items.

Additional work should be approved by the client and management before it is performed.

Please be advised, we are currently not equipped for:

• High elevation- climbing ladders taller than 3ft step stool

• Specialized bio-hazard clean up

• Exteriors

Getting ready for us should be quick and easy. Here’s a little checklist to ensure a happy and efficient service:

• Clear and tidy surfaces 

• Clear the kitchen sink

• Ensure access/ give instructions 

• Secure pets/ weapons

• Mitigate/ remove hazards

• Notify us of any specifics (specific cleaning instructions or products to use, items or areas to be left untouched, things to include)

• Provide safe access to running water and electricity

​

We don’t mind helping you do a couple dishes, or the odd item leftover from morning coffee/ breakfast, but please know we are not required to do a full sink load of dishes left over from the night before.

We document any pre-existing damage we find in the home before we touch it to clean it. This includes scratches on fixtures, broken knobs, chipped items, ect

If an employee causes accidental damage or breaks something during service, it will be reported to management that day, relayed to you and included in your Service Report.

If this happens, our goal is to work with you to remediate the situation until you’re sufficiently satisfied.

Clients should report concerns promptly so that the company can investigate the circumstances.

Clients are responsible for paying invoices immediately upon receipt of invoice.

Invoices should be reviewed promptly and any billing questions should be communicated to management.

Late or unpaid accounts may result in:

• 5% interest added to amounts owing over 30 days

• Follow-up communications.

• Suspension of future services.

• Requirement for payment before additional services.

• Other lawful collection measures.

We understand that plans change.

Clients should provide as much notice as reasonably possible when cancelling or rescheduling an appointment.

We require at least 24 hours notice before your appointment to cancel/reschedule, to avoid incurring a $50 cancellation fee.

If staff arrive for a scheduled appointment and cannot enter the property because:

• The client is unavailable.

• A key does not work.

• An access code is incorrect.

• A gate is locked.

• An alarm prevents entry.

• Another person prevents access.

… the company may treat the appointment as a cancellation and a $50 fee applies

We want clients to be satisfied with every service.

If you believe something was missed or completed incorrectly:

1. Contact the company as soon as possible. (within 24 hours)

2. Clearly describe the concern

3. Provide photographs

4. Allow management an opportunity to review the concern

5. Where appropriate, we may arrange a re-clean or other resolution.

Concerns should be directed to management rather than confronting individual cleaning staff.

Our employees may encounter personal information while working in a client's home or business.

Employees are expected to maintain confidentiality and not disclose private client information.This includes names, addresses, and access information. 

Clients should also respect employee privacy and should not photograph, record, publish, or share identifying information about employees without appropriate authorization.

The company may document cleaning conditions, damage, hazards, or completed work for legitimate business purposes. We use this media for communicating amongst the team, with the client and to management. When photographs are taken at a client's property, the company will make efforts to avoid capturing personally identifying items, or sensitive information. These photos are kept safe, covered under our privacy policy and are not shared with the general public.

We want you to feel proud and happy to see your property and our work projects online. Because of this, we aim to keep our marketing and reels educational, fun, and positive. 

Your privacy is paramount, and we will never share anything identifiable like names, family photos or location. Keeping our online community positive and safe is very important to us. 

You have the right to decline this, and say no to our photo release policy.

Clients are responsible for ensuring children and other occupants remain safely away from:

• Wet floors

• Cleaning chemicals

• Vacuums and electrical equipment

• Ladders or elevated work areas

• Cleaning equipment

• Areas where staff are actively working

Employees are not responsible for supervising children or other occupants.

Because of this, we try to give morning appointments priority to families who have children who will be out of the house with child care or at school.

For employee safety, clients and other occupants should not smoke or vape in areas where employees are working.

If an individual is intoxicated, behaving unpredictably, or creating an unsafe environment, employees may stop work and leave the property.

Clients should disclose the presence of security cameras or other recording devices in areas where cleaning staff will be working.

We ask that you turn off any indoor cameras, and they cannot be present inside bathrooms. Clients must not intentionally use cameras or recording devices to harass, intimidate, or monitor employees.

The company may suspend or reschedule service when conditions make it unsafe or impractical to continue.

Examples include:

• Overdue invoices unsafe conditions, threatening or violent behaviour, lack of required utilities, failure to comply with security camera policy, etc.

Management will communicate the reason for suspension and work with you to remediate circumstances and the expected requirements for resuming service.

Clients are responsible for ensuring children and other occupants remain safely away from:

• Wet floors

• Cleaning chemicals

• Vacuums and electrical equipment

• Ladders or elevated work areas

• Cleaning equipment

• Areas where staff are actively working

Employees are not responsible for supervising children or other occupants.

Because of this, we try to give morning appointments priority to families who have children who will be out of the house with child care or at school.

In the case of an emergency, employees will prioritize personal safety and may contact emergency services when necessary. Clients should ensure emergency exits and access routes remain unobstructed.

Bypassing the business to hire our staff privately is prohibited.

• Prohibited Action: The client agrees not to solicit, recruit, or directly hire any current or former cleaning staff member introduced to them by Blooming Broom Clean Co.

• Timeframe: This staff member protection window is extended for 12 months after the client stops using our services.